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Re: Muse not redirecting to tablet site?

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Andrew,

 

You can talk BC vs non BC hosted sites and the issues with each as much as you want.  However, that doesn't change the fact that since July 2013, Adobe has been aware that Muse sites hosted on BC display the phone version of the Muse site on the Samsung Galaxy tablet, 10inch.

 

I don't own a Galaxy tablet but discovered this through a client.  Checked it on a friend's tablet and every office supply or tech store I've been in.  Surely this wouldn't be too difficult for the Adobe team to identify the problem. 

 

When paying for BC hosting Adobe clients' expect and deserve what they pay for....based on this thread and others plus BC tech support telling me this is a known issue...it seems Adobe isn't competent enough technically to correct the issue and should notify customers in presales material. 

 

Designers and developers sell services to clients based on the features of products/services.  Not displaying the tablet version on a "tablet" is never listed as note on your Muse or BC sales site.  When Adobe tells it's customers that Muse sites can be built in Desktop, Tablet, and Phone versions the customers expect the correct versions to showup on the correct device. 

 

I'd love to sell Muse and BC hosting to clients but can't when it's so unpredictable as to what version will show on each device.  Just FYI phone sites look like crap on 10 inch tablets...no client wants that..

 

As I asked before...what is Adobe's plan to correct this issue?  Additionally, when will the issue be resolved?


Re: Muse not redirecting to tablet site?

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Brand new site(s) Desktop, Tablet & Phone. Desktop fine. Phone fine. Tablet displays phone site. Come on guys. No tablet I have used displays the site correctly! What the heck is going on?!!!

 

When I type in the actual url of the tablet site it displays just fine. It's just not directed there initally.

 

Andrew, Zak...Anybody?

Re: Muse not redirecting to tablet site?

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Copy code into html object

 

<script type="text/javascript">

var device = navigator.userAgent


if (device.match(/Iphone/i)|| device.match(/Ipod/i)|| device.match(/Android/i)|| device.match(/J2ME/i)|| device.match(/BlackBerry/i)|| device.match(/iPhone|iPad|iPod/i)|| device.match(/Opera Mini/i)|| device.match(/IEMobile/i)|| device.match(/Mobile/i)|| device.match(/Windows Phone/i)|| device.match(/windows mobile/i)|| device.match(/windows ce/i)|| device.match(/webOS/i)|| device.match(/palm/i)|| device.match(/bada/i)|| device.match(/series60/i)|| device.match(/nokia/i)|| device.match(/symbian/i)|| device.match(/HTC/i))

{

window.location = "http://www.yoursite.com/tablet";


}

else

{


}</script>

Re: Muse not redirecting to tablet site?

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Thank you. It's much appreciated. I will have to give it a try.

Re: Muse not redirecting to tablet site?

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In my case it was a button that I created for my desktop site and COPIED to the mobile which still had the hyperlink to the desktop. Of course after redirecting the page to the phone site, works like a charm.

Re: Muse not redirecting to tablet site?

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This is a very informative thread, so let me add another dimension. I would like to offer the option for tablets to use the redirect for viewing the tablet in vertical mode but use the desktop for horizontal mode. As this isn't possible in Muse/BC yet I have added a link for the redirected tablet version that enables you to swap back and forth. If you view this on an iPad you'll see what I mean.

 

Home

 

I am in the process of comparing this to a WordPress version that has built-in responsiveness. This creates another issue however; in a responsive WP site pinch/zoom isn't normally available without custom coding whilst in the Muse version it is.

 

http://www.team-insight.co.uk/

 

As this is will be a small site the need to create separate pages for three device types isn't a problem, for a bigger site it would be.

 

At present I am testing out functionality so there isn't much/any content yet. I would be interested in your comments.

Re: Muse not redirecting to tablet site?

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Thanks, best trick I've learned all day.

 

"If you no longer want to get that version, or if you have "locked" your device to a certain rendition because of a wrong link, it is pretty simple to fix. The easiest is to "close" your browser. On a tablet, this means a little more than just going to the home screen. To close the browser on iOS, click the home button twice, and a list of open applications will pop up along the bottom (you'll need to not be in Safari for it to show up on the list). Press and hold on the Safari icon, and a little minus should show up on the top right of the icon. Click on that to close Safari. For Android, you can go to Settings > Applications > Manage Applications and find you web browser in the list of running applications and hit close.

 

If you are still having troubles, could you post the device you are using, the url you are having issues on, and, if you are using a browser other than the default, what browser you are using.

 

Hope that helps,

Andrew "

Re: Muse not redirecting to tablet site?

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Once again. A totally brand new site from scratch and the phone site displays on Samsung & Archos tablets when it should be displaying the desktop version.

 

Not happy at all that this has not been fixed.


Re: Muse not redirecting to tablet site?

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Andrew Hushbeck wrote:

 

Muse does it's best to fit the device to the best possible viewing experience for it. For those who are curious, here is the breakdown of how Muse choose which device should get which layout. The order is from highest priority to lowest. So, "Viewing on A will get A, then B, then C" means that if viewed on A, we will go for A if available. If not, we will go with B. If that isn't available, we choose C.

 

When viewed on a Desktop the user will get the Desktop version, then the Tablet version, then the Phone version.

When viewed on a Tablet the user will get the Tablet version, then the Desktop version, then the Phone version.

When viewed on the Phone the user will get the Phone version, then the Tablet version, then the Desktop version.

 

Android and iOS touch enabled devices will have touch interactivity for all widgets, no matter which version of the site they view. Touch interactivity for IE 10 devices is enabled for menu items, but swipe on slideshows and compositions does not work at this time. We plan to add support for this behavior in a future version of Muse.

 

Hope that clears things up on which devices will get which layout.

Not so much in my case. See above comment about Samsung & Archos tablets getting the phone version (I didn't create a tablet version) and not the preferred desktop. I have confirmed this not only on my personal devices, but went to Best Buy & Staples and tried a multitude of tablets. Ipads worked just fine Samsung did not.

 

Ed

Re: Muse not redirecting to tablet site?

Re: Muse not redirecting to tablet site?

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I don't think this is accurate.  If you look at chrisvittpiano.com the phone version is being delivered to the tablet not the tablet version. 

Re: Muse not redirecting to tablet site?

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jgipson701 wrote:

 

I don't think this is accurate.  If you look at chrisvittpiano.com the phone version is being delivered to the tablet not the tablet version.

I don't think so either. My issue is exactly as quoted from jgipson701.

 

Andrew stated "When viewed on a Tablet the user will get the Tablet version, then the Desktop version, then the Phone version."

 

I have not yet developed a tablet site, only desktop and phone sites. So if Andrew's statement is correct then why are the Samsung and Archos tablets getting a phone version and not desktop?

iPads don't have this issue for some reason as without the tablet site being available, the desktop is the default. Seeing as the iOS/Tablet devices redirect to the correct version is muse not coding properly for Android?

 

I really wish they would figure this out. As you all know phone sites look crappy on tablets.

 

sidenote: my initial reason for developing a tablet site lastly is because I expected the exact order of selection as Andrew outlined. My desktop site looks great on an iPad...

 

Ed

Re: Muse not redirecting to tablet site?

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Muse newbie here, so be gentle. Inherited a Muse v7.4 site with desktop/phone/tablet layouts. Has to stay in this version too.

 

We have the MuseGrid countdown widget embedded on all three versions. Any updates we make to the countdown dates will only Publish to the Desktop but not the other two. I am only Publishing modified fields. Are there any other links I need to be updating?. Any help greatly appreciated!

Re: Muse not redirecting to tablet site?

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Hi guys, I had the same problem with this. In the past it was usually a case of "selecting all" and checking that all elements were within the boundaries and that fixed it. Recently though the same issue happened to me again and everything on my site on all platforms were within the boundaries so here's what worked for me when all else failed - Go to your hosting providers website or your Adobe Business Catalyst site and completely delete the site and all files associated with it. Go back to your site in Muse and re-upload.

 

Hope this helps!

Re: Muse not redirecting to tablet site?

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Same issue here. Cant get the tablet site to load no matter what i do.

 

www.al13.com

 

• I made sure there were no outlier objects past the boundaries,

• have all the settings correct

• using the newest version of muse 2014.2
• no links to desktop site as far as i can see.

• hosted on a private server so no business catalyst issues.

 

Any help would be amazing because I am at a real dead end here.

 

Thanks


Re: Muse not redirecting to tablet site?

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dgats,

 

Seems like you've taken all the steps set out by the Muse team and community suggestions as well. I think we all have tried all the "solutions"  and still we can't get versions of our site to display correctly! I still get my phone site coming up on my tablet when the desktop should be displaying by default. This has been going on for at least a year.

 

If we had responsive design capabilities instead of this nonsense design 3 separate sites philosophy by Muse developers then we wouldn't have to waste our precious hour trying to figure this out (when it isn't even our responsibility)! I have yet to view a sensible response as to why this isn't being done? Everyone at Adobe & Muse sidesteps the issue or completely ignores it.

 

Adobe recently sent me an email about how important responsive design is and why we should all switch to it. Well Adobe we have been asking for this feature in Muse since "the dawn of time" and all we get is dribs and drabs at best. Pull the trigger Muse developers what the heck are you waiting for the second coming?

 

Ed

Re: Muse not redirecting to tablet site?

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I have created a website for the company I am working for, I created the desktop version, tablet version and phone version they all worked fine in every device with no problems at all, but yesterday I tried to display the site on my laptop i was horrified when i was showing the site to a client, when I oppened the site on my laptop it displayed the tablet version using half screen only, and giving me no chance to display the desktop version, this is very scary when you have a portfolio and this happens in front of a client, when is this gonna fixed it? sorry for my english,  cheers from Venezuela South America

Re: Muse not redirecting to tablet site?

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I'm creating a desktop/tablet/and mobile site and I uploaded to business catalyst just for testing before sending to the main site, however the landing page I created pulls up correctly for the tablet, but when you click the button that goes to the other site for tablet it shows the tablet version on the home page but the menu goes back to the desktop version, if I type in the name of the site in the url then it will display correctly until I go back to the landing page and then follow the same steps again and then it goes back to the desktop version how do I fix this issue. if its linking the menu to the tablet version, how do I do that ?

Re: Muse not redirecting to tablet site?

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Is the issue of Muse sites hosted on BC not redirecting to the correct screen size ever going to get resolved?

Re: Muse not redirecting to tablet site?

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